Shipping & Returns
Returns Policy - Unopened items may be returned within 30 days of delivery, with limited exceptions. Confirmed returns are usually processed within four weeks of surensecure's receipt of the returned item (to cover transit and processing time).
If you need to return an item, simply contact us for an RMA form, complete it, and send it back to the RMA Form. A 15% restocking charge may be charged for returns of non-defective items. You will receive an email confirmation when your request has been verified and processed.
Shipping Information - Sure N Secure BV can ship to virtually any address in the world. Due to E.U. Export laws, however, certain restrictions may apply. Certain products may also be ineligible for international shipping. All shipments originate from Belgium.
Shipping Methods - (Europe) We usually ship via FedEx and UPS, however, we do use various freight carriers for larger/heavier orders. Other options such as DHL and BPOST are available by request.
International - For orders sent worldwide, we use FedEx, UPS, and other freight carriers when needed for larger/heavier orders. All import duties, taxes, entry documentation, and permission on international orders are the responsibility of the customer. Note that India and Brazil restrict the importation of some types and quantities of products so we are unable to process shipments to these countries online.